There has been noticeable glitches in the 2025 UTME Results, as a result some Candidates received Scores that were not originally theirs.
A Candidate who initially checked her result yesterday saw an aggregate score of (155), but after checking again later, her correct score (299) was displayed. If you’ve experienced something similar, it was due to a system error. Please recheck your result now. Especially those that did their exam on the 26th of April.However, If the issue Persists after Multiple trials, you can lodge a complaint via any of the Channels below:
1️⃣ JAMB CENTRAL ONLINE SUPPORT SYSTEM (COSS)
Raise a complaint Ticket via the COSS using the steps below:-
Visit: https://support.jamb.gov.ng/?k=BWTPZAQRUXTHWANK
– Selecte “CANDIDATE/GENERAL SUPPORT TICKET” as the support Area.
– On the next Page, Input your JAMB Registration Number (Your Details will automatically be verified).
– Select “EXAMINATION ISSUES” as Nature of complaint.
– Select (BIOMETRIC ISSUE/PROBLEMS ON DAY OF EXAM/GENERAL COMPLAINT/OTHERS) as Topic of Complaint.
– Input the Subject of Complaint.
– Compose a brief & concise message describing your complaint.
– Attach necessary documents (if available) and Click Submit.
After Submitting, you’d receive a ticket ID. Ensure you Keep this for tracking your complaint. JAMB typically responds within 1–2 working days, excluding weekends and public holidays.
2️⃣ PHONE OR EMAIL
If you prefer direct communication, use the following contacts:Phone Numbers:+234-816-633-5513
+234-812-365-8955
Email:info@jamb.gov.ng
These contact details are available on JAMB’s official website.
3️⃣ JAMB OFFICE
If you’re in Lagos, you can visit the JAMB Lagos Zonal office:
Address:11 Ojora Road, Ikoyi, Lagos
Phone:0700-JAMB-ZLG or 0700-5262-954
Email:lagos@jamb.gov.ng
It’s advisable to visit the SERVICOM Desk at the office to lodge your complaint.
⚠ IMPORTANT NOTES
– Be Clear and Concise: When describing your issue, provide all necessary details to help JAMB understand and address your complaint effectively.
– Follow Up: If you don’t receive a response within the expected timeframe, use your ticket ID to follow up on the COSS portal.- Stay Informed.
Regularly check your email and the COSS portal for updates on your complaint.‼NOTE:
Candidates who haven’t received their Results via the USSD Channel till now should perform the following on the SIM used during registration:
🔹Send ALLOW as a text message to 2442 to enable SMS services.
🔹After that, send UTMERESULT to 55019 (or 66019) again to check your result.
PS: You must have at least ₦50 airtime Balance before attempting to check your Result.
Candidates who receive a message but can’t interprete it can check out our previous update “SMS RESPONSES AND THEIR MEANING” to interprete the message they receive.